Hydrotech reserves the right to handle returns on a case by case basis. An RGA must be issued to return the product Hydrotech will then inspect the product to make sure that it has indeed failed or is eligible for return.
Hydrotech does not accept returns for purchased product that was ordered incorrectly by the customer. While we may evaluate the circumstance of each case we reserve the right to no returns. If the possibility exists that Hydrotech can return the product to our supplier, the customer will be notified, and a minimum restocking fee of 20% of the cost of the product will be assessed.
Note: 20% is a standard restocking fee but some of our suppliers will not take back the product or the restocking fee could be much higher. If a supplier will not accept the return of the product, Hydrotech cannot accept the returned product. If our supplier assesses a higher restocking fee (more than 20%) this will be passed on to the customer as part of the return cost. For tracking purposes, all components returns must have a RG#/RGA# assigned by Hydrotech before the return can be accepted.
WARRANTY RETURN (a) Hydrotech warrants, except as hereinafter provided, each product sold hereunder which is assembled by it to be free from defects in assembly under normal use and service for a period of one year after shipment thereof to the original purchaser.
(b) HYDROTECH'S WARRANTY EXTENDS ONLY TO PRODUCTS ASSEMBLED BY IT AND IS, TO THE EXTENT PERMITTED BY LAW, IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY PRIOR WRITTEN OR ORAL REPRESENTATIONS REGARDING SUCH PRODUCTS MADE BY HYDROTECH, ITS EMPLOYEES, AGENTS OR REPRESENTATIVES.
(c) PRODUCTS, OR COMPONENTS THEREOF, SUPPLIED BY ANY OTHER PARTY TO HYDROTECH WHICH ARE NOT ASSEMBLED BY HYDROTECH ARE COVERED ONLY BY THE INDIVIDUAL WARRANTY OF SUCH OTHER PARTY AND COPIES OF SUCH WARRANTIES WILL BE FURNISHED UPON REQUEST.
(d) Hydrotech reserves the right to inspect products claimed defective under warranty either at the Purchaser’s location or at Cincinnati, Ohio. A defective product is not to be returned to Hydrotech's plant unless authorized by Hydrotech. Products so returned shall be returned to Hydrotech's plant, freight prepaid. Any product proving defective due to faulty assembly within 1 year from date of shipment will be replaced or repaired free of charge, F.O.B. Hydrotech' s plant, Cincinnati, Ohio. Hydrotech assumes no liability for labor charges incidental to the adjustment service, repairing, removal or replacement of the product or other costs, or for the expense of repairs made outside of its factory except when made pursuant to Hydrotech prior written consent. Hydrotech at its option, may ship a replacement or replacements immediately under standard billing and make warranty adjustment after inspection of the defective product by means of credit memorandum.